Customer Service Coordinator

We are working with one of the leading manufactures of bi-folding and sliding doors, glass extensions and facade solutions. Who are looking to recruit a Customer Service Coordinator to join their team.

The role will be to take responsibility and deliver the highest customer service & satisfaction as possible.

• To manage Inbound telephone inquiries and systems to ensure direct customer communication are delivered in accordance with the customer and organization expectations
• To manage inbound mail inquires and systems to ensure safe and effective communication in the customer value chain.
• To process all aftersales and warranty inquires into there retrospective channels and ensuring the customer is fully informed at each milestone within the value chain.
• To update customer details onto various systems thereby ensuring effective customer information within the value chain.
• To undertake essential day to day office administration task as and when required to ensure a smooth office operation.
• To coordinate and deliver multiple aftersales and warranty activities to ensure engineers are coordinated, informed, and assisted to ensure we always aim to deliver and meet the customers expectation.
• To coordinate and deliver of all aftersales and warranty parts to our customers ensuring safe payments, shipping and stock replenishment are in accordance within the companies operating procedure.
• To work as part of a project team, working to customer timescales and deadlines and in accordance with company values.
• To be a helpful and willing team member with good work ethic and ability to communicate across levels.
• To support Sales colleagues when required and where appropriate to assist the customer.
• To proactively review and attend training when required to ensure the product range and industry standards are understood in line with the company and statutory requirements.

For more information get in touch with Guy quote reference number MM5962.